Frequently Asked Questions (FAQ)

Returns, Refunds & Cancellations Policy

1. How do I initiate a return?

   • To initiate a return, please contact our customer service team at contact@softshopping.in or visit our contact page and fill out the form with your order details and reason for return.

2. Who is responsible for return shipping costs?

   • Return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.

3. How long does it take to process a refund?

   • Refunds are typically processed within 7-10 business days of receiving the returned item. However, it may take additional time for the refund to appear in your account depending on your payment method and financial institution.

4. Can I cancel my order?

   • You may cancel your order for a full refund within 12 hours of placing the order, provided that the order has not already been shipped.

5. What if my order has already been shipped?

   • If your order has already been shipped, you may still return the item following our returns process outlined above.

6. Are there any exceptions to your return policy?

   • Some products may not be eligible for return or refund due to hygiene reasons or other specific circumstances. Please refer to the product description or contact us for clarification before making your purchase. Customized or personalized items may not be eligible for return or refund unless they are defective or damaged upon arrival.

Shipping Policy

7. Do you offer international shipping?

   • At this time, we only offer shipping within [mention your country or region]. We do not currently support international shipping. We apologize for any inconvenience this may cause.

8. How are shipping charges calculated?

   • Shipping charges are calculated based on the weight of the items in your order and the shipping destination. These charges will be displayed during the checkout process before you finalize your purchase.

9. How long does it take for my order to be delivered?

   • Orders are typically processed and shipped within [mention processing time, e.g., 1-2 business days] after payment confirmation. The estimated delivery time for your order will depend on your location and the shipping method selected during checkout.

10. How can I track my order?

    • Once your order has been shipped, you will receive a confirmation email containing a tracking number. You can use this tracking number to monitor the status of your delivery on our website or the courier's website.

11. Can I expect any delays in delivery?

    • While we strive to meet the estimated delivery times for all orders, please note that unforeseen circumstances such as inclement weather, customs delays, or other factors beyond our control may impact delivery times. We appreciate your patience and understanding in such situations.

12. How often do you update your shipping policy?

    • SoftShopping reserves the right to update or modify our shipping policy at any time without prior notice. Any changes will be effective immediately upon posting on our website. We encourage you to review this policy periodically for updates.

Ordering Process

13. How do I place an order?

    • To place an order, simply browse our website, select the desired items, and proceed to checkout. Follow the prompts to enter your shipping and payment information to complete the purchase.

14. Can I modify or cancel my order after it has been placed?

    • We process orders quickly to ensure prompt delivery. If you need to modify or cancel your order, please contact our customer service team immediately. Once an order has been processed and shipped, it cannot be modified or canceled.

15. Do you offer gift wrapping services?

    • At this time, we do not offer gift wrapping services. However, some items may come pre-packaged by the manufacturer.

Product Information

16. How can I find product information and specifications?

    • Product information and specifications are available on the product pages of our website. If you require additional information, please feel free to contact our customer service team.

17. Are your products authentic?

    • Yes, we guarantee that all products sold on our website are 100% authentic. We source our products directly from reputable manufacturers and distributors.

18. Do you offer warranties on your products?

    • Warranties vary depending on the manufacturer and product type. Please refer to the product description or contact us for warranty information specific to your purchase.

Payment Information

19. What payment methods do you accept?

    • We accept payments via credit/debit cards, PayPal, and other secure payment gateways. You can select your preferred payment method during the checkout process.

20. Is it safe to enter my payment information on your website?

    • Yes, we take the security of your payment information seriously. Our website is equipped with SSL encryption to ensure that your personal and financial information remains safe and secure during transactions.

21. Do you store my payment information?

    • No, we do not store your payment information. All payment transactions are processed securely through our payment gateway providers, and your payment details are not retained on our servers.

Account Management

22. How can I create an account?

    • To create an account, click on the "Sign Up" or "Register" link on our website and follow the prompts to enter your details. Alternatively, you can create an account during the checkout process.

23. What are the benefits of creating an account?

    • Creating an account allows you to track your order history, save your shipping and payment information for faster checkout, and receive exclusive offers and promotions.

24. How can I update my account information?

    • You can update your account information, including your shipping address, email, and password, by logging into your account on our website and accessing the "Account Settings" or "Profile" section.

Customer Service

25. How can I contact customer service?

    • You can contact our customer service team via email at contact@softshopping.in or by visiting our contact page and filling out the form with your inquiry.

26. What are your customer service hours?

    • Our customer service team is available to assist you during regular business hours [mention your business hours, e.g., Monday to Friday, 9:00 AM to 5:00 PM]. Any inquiries received outside of these hours will be addressed promptly on the next business day.

Privacy & Security

27. How do you protect my personal information?

    • We take your privacy seriously and employ industry-standard security measures to protect your personal information. Please refer to our Privacy Policy for detailed information on how we collect, use, and protect your data.

28. Do you share my personal information with third parties?

    • We respect your privacy and do not sell or share your personal information with third parties for marketing purposes. Please refer to our Privacy Policy for details on how we may share your information for order fulfillment, payment processing, and other purposes.

General

29. Do you offer wholesale or bulk purchasing options?

    • Yes, we offer wholesale and bulk purchasing options for select products. Please contact our sales team for more information and pricing.

30. Do you have a physical retail location?

    • At this time, we operate exclusively as an online retailer and do not have a physical retail location. You can shop our full range of products conveniently from our website.