Find answers to common questions about orders, shipping, returns, and more.
Simply browse our website, select your desired items, and proceed to checkout. Enter your shipping and payment information to complete your purchase.
You can cancel your order within 12 hours of placing it for a full refund, provided it has not been shipped yet. Contact our customer service team immediately if you need to cancel.
We accept credit/debit cards, PayPal, and other secure payment gateways. You can select your preferred payment method during checkout.
Orders are typically processed and shipped within 1-2 business days. Delivery time depends on your location and selected shipping method.
Once your order ships, you'll receive a confirmation email with a tracking number. Use this to monitor your delivery status on our website or the courier's website.
Currently, we only ship within India. International shipping is not available at this time.
Shipping costs are based on the weight of your items and delivery destination. Charges are displayed before you finalize your purchase.
Contact our customer service team at contact@softshopping.in or use our contact form with your order details and reason for return.
Return shipping is the customer's responsibility unless the return is due to a defect or error on our part.
Refunds are processed within 7-10 business days of receiving the returned item. Additional time may be needed depending on your bank.
Some items (hygiene-related, customized, or personalized products) may not be returnable unless defective or damaged upon arrival.
Yes, all products are 100% authentic. We source directly from reputable manufacturers and distributors.
Warranties vary by manufacturer and product type. Check the product description or contact us for specific warranty details.
Product information and specifications are available on each product page. Contact us if you need additional details.
Click "Sign Up" or "Register" on our website and follow the prompts. You can also create an account during checkout.
Yes, our website uses SSL encryption to protect your personal and financial information during transactions.
No, we don't store payment information. All transactions are processed securely through our payment gateway.
We don't sell your information for marketing. Data is used only for order fulfillment and payment processing. See our Privacy Policy for details.
Email us at contact@softshopping.in or call +91-8882727066 (Mon-Fri, 10 AM - 6 PM)
We're available Monday to Friday, 10 AM to 6 PM. Inquiries outside business hours will be addressed the next business day.
Yes, we offer wholesale and bulk purchasing for select products. Contact our sales team for pricing and details.