At SoftShopping, we strive to ensure your complete satisfaction with every purchase. Please read our Returns, Refunds, and Cancellations policy carefully to understand your rights and obligations when making a purchase from our store.
Returns:
We accept returns for products within 7 days of the original purchase date, provided that the item is unused, in its original packaging, and in the same condition as when you received it.
To initiate a return, please contact our customer service team at contact@softshopping.in or visit our contact page and fill out the form with your order details and reason for return.
Once your return request is approved, you will receive instructions on how to proceed with returning the item. Please note that return shipping costs are the responsibility of the customer unless the return is due to a defect or error on our part.
Upon receiving the returned item, we will inspect it to ensure that it meets our return criteria. If the return is approved, we will issue a refund to the original payment method used for the purchase.
Refunds:
Refunds will be processed within 7-10 business days of receiving the returned item. Please note that it may take additional time for the refund to appear in your account depending on your payment method and financial institution.
If you have not received your refund within the expected timeframe, please contact us for assistance.
Cancellations:
You may cancel your order for a full refund within 12 hours of placing the order, provided that the order has not already been shipped.
To cancel an order, please contact our customer service team as soon as possible with your order details.
If your order has already been shipped, you may still return the item following our returns process outlined above.
Exceptions:
Some products may not be eligible for return or refund due to hygiene reasons or other specific circumstances. Please refer to the product description or contact us for clarification before making your purchase.
Customized or personalized items may not be eligible for return or refund unless they are defective or damaged upon arrival.
The shipping fee is NOT refundable even if the Your Product is not delivered.
We don't usually refund delivery charges when you return something.
We don't usually refund delivery charges when your product is canceled.
Contact Us:
If you have any questions or concerns about our Returns, Refunds, and Cancellations policy, please don't hesitate to contact us:
Thank you for choosing SoftShopping!